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1 time span of discretion
HRthe time between starting and completing the longest task within a job, used as a measure of the level of a job within an organization. The time span of discretion was originated by Elliot Jaques as part of the Glacier studies. He saw two components to any job: prescribed and discretionary. The time span of the discretionary component refers to the longest span of time that employees spend working on a task on their own initiative, and often unsupervised. This reflects the amount of responsibility an individual has, and Jaques found that the time span of discretion rises steadily with the position of an employee in the company hierarchy. An hourly worker may have a one-hour time span of discretion, a middle manager may have one year, and a chief executive of a large company may have 20 years. -
2 Glacier studies
Gen Mgtresearch experiments conducted at the Glacier Metal Company in London from 1948 to 1965 to investigate the development of group relations, the effects of change, and employee roles and responsibilities. The Glacier studies were conducted by the Tavistock Institute of Human Relations with the research being headed by Elliot Jaques and Fred Emery. Findings from the initial study came from a methodology called “working-through,” which examined possible social and personal factors at play in any potential dispute. From this arose an early form of works council where employees could participate in setting policy for their department. It was also discovered that employees felt the need to have their role and status defined in a way acceptable to both themselves and their colleagues. This research into job roles led Jaques to come up with the notion of the time span of discretion, according to which all jobs, no matter how strictly defined, have some level of content that requires judgment and therefore discretion by the jobholder. Jaques then examined this phenomenon in bureaucratic organizations. In defining a bureaucracy as a hierarchical system in which employees are accountable to their bosses for the work they do, he took a different stance from Max Weber. Much like the Hawthorne experiments, the Glacier studies had far-reaching implications for the way organizations were managed. The initial findings were written up by Jaques in The Changing Culture of a Factory (1951). In 1965, Jaques published the Glacier Project Papers with Wilfred Brown, the managing director of Glacier. -
3 Jaques, Elliot
(b. 1917) Gen MgtCanadian psychologist and writer. Best known for his participation in the Glacier studies, and for originating the time span of discretion theory.
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